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Frequently Asked
Questions

Find answers to common questions about Connectra eSIMs, data plans, and connectivity solutions

Compatibility

2 questions

Privacy

2 questions

Plans

3 questions

Billing

4 questions

Features

5 questions

Account

2 questions

Setup

4 questions

All Questions (22)

Which phones are compatible with Connectra eSIMs?

Does Connectra record your Internet activity or location?

Unlimited Data Plan Usage Guidelines

What is the return policy?

Is WiFi Hotspot / Internet Sharing included with Connectra eSIM phone?

What if I need more than 30 days of data?

Where can I view my data usage?

Can you activate an eSIM on more than one device?

Can you renew an eSIM automatically each month?

Can you buy an eSIM in advance, and activate it later?

Can I cancel any time?

Does Connectra offer physical SIM cards?

How do upgrades and plan changes work?

Does an eSIM replace your current cell phone plan?

Will I get a local phone number with an eSIM?

How secure is eSIM data?

Are there any additional fees?

Is there a way to activate an eSim?

Can I keep using my phone number with an eSIM?

Can you have multiple eSIM packages installed on your phone?

Can you add data for multiple countries on one eSIM?

How do you add more data to an existing eSIM?